Privacy Policy

  1. Introduction

Welcome to IFS CONSULTANTS LTD (“we”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, process, and protect your personal information in accordance with UK data protection laws, including the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and the Data (Use and Access) Act 2025 (DUAA).

IFS Consultants Ltd is the data controller responsible for your personal data.

  1. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which may include:

  • Identity Data: First name, last name, username, title.
  • Contact Data: Billing address, email address, telephone numbers.
  • Financial Data: Bank account and payment card details.
  • Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting, and operating system.
  1. Lawful Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
  • Legitimate Interests: Where it is necessary for our legitimate business interests, provided your fundamental rights do not override those interests.
  • Recognised Legitimate Interests: Under the DUAA, we may process personal data for specific “recognised legitimate interests” (such as crime prevention, safeguarding, or emergency response) without the need to conduct a balancing test against your individual rights.
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.
  • Consent: Where you have provided clear consent for us to process your data for a specific purpose.
  1. Automated Decision-Making (ADM)

If we use automated decision-making systems that have legal or similarly significant effects on you, we will ensure that appropriate statutory safeguards are in place. You have the right to be informed about these decisions, make representations, challenge the automated decision, and request human intervention.

  1. Cookies and Tracking Technologies

We use cookies to distinguish you from other users of our website. In accordance with updated PECR rules, we do not require your consent for “strictly necessary” cookies. This includes cookies used to automatically authenticate users, prevent or detect technical faults, prevent fraud, or collect basic statistical information to adjust website functions to your preferences. For all other non-essential cookies (such as targeted advertising), we will obtain your explicit consent.

  1. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  1. Your Legal Rights

Under UK data protection laws, you have rights relating to your personal data, including the right to:

  • Request access to your personal data (Data Subject Access Request or DSAR). Please note that in fulfilling a DSAR, we are legally required to carry out only a “reasonable and proportionate” search for your information.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data.
  • Withdraw consent at any time.
  1. Data Protection Complaints Procedure

If you believe that we have infringed data protection legislation in the handling of your personal data, you have a statutory right under the Data (Use and Access) Act 2025 to make a formal complaint directly to us.

How to Complain: You may submit a data protection complaint to us through any of the following accessible channels :

  • Email: info@ifsconsultants.com
  • Post: 14th Floor, 33 Cavendish Square, London, W1G 0PW
  • Our Complaints Process:
  1. Acknowledgement: We will formally acknowledge receipt of your complaint within 30 days.
  2. Investigation: We will undertake appropriate steps to investigate the matter and make reasonable enquiries without undue delay.
  3. Communication: We will keep you informed of the progress of your complaint and provide you with a clear outcome in plain language without undue delay.

If you remain dissatisfied with our handling of your complaint or our final decision, you retain the right to escalate your complaint to the Information Commission (formerly the Information Commissioner’s Office or ICO).

  1. Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email address: info@ifsconsultants.com
  • Postal address: 14th Floor, 33 Cavendish Square, London, W1G 0PW